Frequently Asked Questions
How do I login to eduSign?
On the eduSign homepage there is a Seamless Access login button, press it to choose the organisation you have an account with to login.
If you cannot see the login button your web browser might be blocking Javascript. A workaround to login in to eduSign is to go to the signing page directly via this link.
What do I do if I have problems with the service?
If you have issues using eduSign please contact the local IT-support at the organisation that you have a user account with. If your organisation do not have a contract with Sunet to use eduSign and you have been invited to sign a document please turn to the person who invited you to sign the document for help.
Who can use eduSign?
To be able to login to eduSign the organisation you have a user account at needs to be part of Seamless Access, which in broad strokes includes research and higher education organisation within Europe.
To be able to upload and sign your own documents or invite others to sign your documents the organisation you are part of needs to have a contract with Sunet to use eduSign.
To sign documents that you are invited to sign there is no need for a contract to use the service.
How do I use eduSign?
- Login to edusign.sunet.se
- Upload a document for signing
- Verify that it is the correct document and approve for signature
- Click on the sign button
- You will be sent to the same IdP you used to login to login once more to sign the document at signservice.edusign.sunet.se
- You will then be sent back to eduSign where you can see and download your signed document
Can I invite others to sign my documents?
If the organisation you are part of have a contract with Sunet to use eduSign you will be able to invite others to sign your documents.
How do I validate documents signed with eduSign?
You can validate documents signed with eduSign using Sunet's validation service.
Why can I not see the documents I uploaded to eduSign any more?
Your "personal documents" in eduSign are saved in your local browser. In other words you will not see personal documents that you have uploaded in eduSign if you log in to eduSign using another browser than you used to upload the documents.
Documents you have invited others to sign or been invited to sign are stored temporarily on Sunet's servers during the signature process. Which means that you will have access to those documents from any web browser, until the signature process is completed.
Why is there no document to sign when I login to eduSign, even though I got an email inviting me to sign a document?
When you are invited to sign documents in eduSign the document is linked using the email adress you are invited with and the email address the account you login to eduSign have registered to it. Sometimes an account have a different email address registered to it than what you might usually use when sending emails. You can check which mail value your account has registered if you login to SWAMID Release check. It is important that your mail value match the email used to invite you to sign a document with eduSign.
What do I do if I have problems with the service?
If you have issues using eduSign please contact the local IT-support at the organisation that you have a user account with. If your organisation do not have a contract with Sunet to use eduSign and you have been invited to sign a document please turn to the person who invited you to sign the document for help.
Before contacting support you can also verify on Sunet statuspage that there are no ongoing issues or planned maintenance.
What is eduSign?
eduSign is Sunet's service for e-signatures. The service can be found at edusign.sunet.se and follow Swedish Agency for Digital Government/DIGGs framework for digital signatures for government bodies. You can read more about the service on Sunet's homepage.
What is Sunet?
SUNET is the organisation responsible for Swedish universities and data networks, as well as many services that are used by universities in Sweden.
SUNET has been working with the issue of identity management for a long time and developed eduSign to make things easier for all parties in the higher education community. More information about SUNET is available at www.sunet.se.